Shipping + Return Policy

Returns

Orders that have been Shipped:

If you would like to return or exchange any product that you have purchased it must be in the same condition that you received it. The customer will be responsible for any postal fee's sending it back to our warehouse as well as any duties + Taxes it may have accumulated along the way. Once the item has returned back to our warehouse a refund will be issued to your card. 

Local Purchases: 

• If 10 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
• To complete your return, we require your name and order number
• If you are approved, your refund will be processed and credit will automatically be applied to your original method of payment (Typically within 3 - 5 business days). 

1. Check your bank account and pending items
2. Contact your credit card company (It may take some time before your refund is officially posted)
3. Contact your bank. Depending on who you bank with, time could vary before a refund is posted
4. If you’ve done all of this and you still have not received your refund, please contact us at mouldsempire@gmail.com

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.